Careers

 

As  a constantly growing and evolving brand, we often look to expand our team with similar-minded people.
Passion, ambition and commitment are some of the key attributes we look for. From training and business development roles across the UK to office-based customer service, the opportunity may arise for you to join the UK’s best tanning supplier.

To register your interest, email careers@sienna-x.co.uk with your CV and we will keep them on file for future reference.

 

About the company…

Sienna X is one of the fastest growing professional beauty brands in the UK, leading the way as the largest professional tanning brand. Established in 2004, Sienna X now services many thousands of professional customers, training them in expertise of treatment and business success.

Sienna X is a high profile brand working with TV and models on a weekly basis. Strictly Come Dancing, MOBO’s, Brits and films including James Bond have all had our treatments. Regular mentions and consistently high scores are the norm in Vogue and Cosmopolitan to name but a few, as well as winning 9 Guild of Beauty Awards of Excellence for Best Tanning Supplier, Best Use of Social Media and Best Customer Service.

Sienna X has a very driven and hard working environment with a continual fast pace. We approach everything with a positive and can-do attitude with our customers success at the forefront of our minds at all times. Our ethos is always: do right by our customers and the company will thrive – with this we have a winning formula.

We employ around 25 people, mainly based at our head office in Worcester, with a field team of Educators covering nationwide business and training needs.

Please feel free to register your interest with us by emailing careers@sienna-x.co.uk with an updated CV; we like to think that for the right person with a real passion and enthusiasm, we could always make room!

Located just off the M5, accessible from Junction 6 and 7, Sienna X Head Office is conveniently located for commuters.

 

Current Vacancies:

 

Contact Centre Advisor

Sienna X is a Professional Beauty Brand, the No1 for the last 10 consecutive years in Self Tan. With a High Street presence In 400 Stores, 400 Wholesale Stores, E-tailers such as Look Fantastic and Feel Unique and a growing overseas presence. Luxury Depilatory and 2 new Beauty Sectors coming in November 18 and May 19, it’s an exciting time to join us.

Job Accountabilities
Interacting directly with new and existing customers

  • Be an expert across all treatments/products and sell confidently the offering from Sienna X with the customer in mind.
  • Ensure that all customer queries are followed up and resolved within 24-48hrs
  • Meet and exceed all set KPI’s consistently
  • Provide outstanding customer service and support to all customers via phone, live chat, social media and emails
  • Investigate and resolve customer complaints, within SLA time
  • Inform customers and distribution partners of new products/launches/changes and sell the benefits
  • Make regular contact with new on boarders to offer support and expert advice

 Increase customer revenue

  • Convert 50-60% plus of lead opportunities
  • Cross selling to current customers
  • Liaise with marketing department for relevant outbound call campaigns

Process orders

  • Process customer orders via sage and CRM accurately
  • Process distributor orders via sage and CRM accurately

Competitors

  • To be aware of and react to competitor activity
  • Communicate innovative launches from competitors to the business

Development

  • Monitor own performance and seek ways to improve quality, sales opportunities and efficiency
  • Make improvement suggestions when issues arise
Deliverables/Outcomes
  • 1 day SLA response times
  • Satisfied customers that are likely to recommend Sienna X
  • Maximised sales opportunities
  • 1st class customer service
  • Customers are receiving regular contact for support
Skills/abilities and Aptitude

  • Good administration skills
  • Quick accurate typing skills
  • Proficient in Microsoft Office including Word, Excel and Powerpoint
  • Good organisational skills
  • Previous knowledge of using a CRM system
  • Previous customer service experience, both written and verbal, ideally in a call centre environment
  • Demonstrates attention to detail especially in written skills
  • Has experience of working under pressure, juggling conflicting priorities
  • Has experience of dealing with a wide range of customer groups
  • Take ownership in results
  • Positive and Passionate
  • Good planning and organisational skills
  • Self-Motivated
  • Ability to multi task, set priorities and manage time effectively
Experience (Essential/Desirable)

  • Previous office experience
  • Previous customer service
  • Previous sales experience 
Qualifications (Essential/Desirable)

  • Maths and English to grade c or above
General and Specialist Knowledge

Experience of the beauty industry would be an advantage

To apply for this role, please send your CV and a covering letter detailing evidence of your sales performance to

careers@sienna-x.co.uk