Returns, Exchanges & Refunds

Our returns policy is as follows:

How to return items

If you would like to return your item, please call our customer service team on 01905 727070 and quote your delivery postcode to arrange a return.

We are NOT able to accept unscheduled returns, please speak with our customer service team before returning any items.

Please take care when returning your product.

Ensure all items are suitably packaged and protected for transit to avoid damage or leakage.

The warehouse are not able to accept unsuitably packaged items that have subsequently been damaged in transit.

You are required to enclose your:

Returns Address

FAO Sienna X






For your own protection, please obtain a proof of postage from the carrier, as we do not accept responsibility for lost parcels.

We reserve the right to refuse your return or charge a final fee for damaged or altered products that are not in a resalable condition.

How to Exchange Items

We can offer exchanges within 14 days of receiving your order. Please get in touch with us on 01905 727070 so that we can help you with this process.

Processing Returns + Refunds

For UK orders, please allow up to 10 working days for a refund to be processed.

For orders OUTSIDE of the UK, please allow up to 21 working days for a refund to be processed.

Need more information on Returns, Refunds + Exchanges?

For more information on your return, exchange, and refund, do not hesitate to call us on 00 44 (0) 1905 727070.

Our head office opening hours are Monday to Thursday 9 am-5:00 pm, Friday 9 am-4:00 pm.