Please carefully read the below information on delivery depending on your customer profile.
STANDARD DELIVERY
PROFESSIONAL/TRADE customers, we are proud to offer DPD 2 working day delivery service on all orders. We offer free delivery for orders over £45 and £4.95 for all orders under £45. To ensure 2 working day delivery, orders will need to be submitted before 3pm on a working day. This applies only to mainland UK postal addresses. For Channel Island addresses, we offer £9.99 delivery for orders over £45 and £15 for orders under £45.
Please note any orders placed on a Friday after 3pm, Saturday or Sunday will mean your order will be dispatched on the Monday.
Sienna X working days are Monday to Friday, excluding bank holidays.
GUARANTEED TIMED DELIVERY
PROFESSIONAL/TRADE customers, we also offer several guaranteed delivery options below. If you encounter an issue with your GUARANTEED TIMED DELIVERY, please contact our customer service on 0333 600 1200 (Monday to Thursday 9am-4:30pm, Friday 9am-4:30pm) as you are entitled to a refund on your delivery charges, however, no further compensation will be provided.
LIMITATIONS
However, due to certain geographical limitations, the following postcodes are not part of our guaranteed next-day delivery service. Affected postcodes include:
EUROPE DELIVERY
At Sienna X, we offer affordable Europe 3-5 working day delivery. Delivery prices are based on parcel weight, please enquire if you need more information. Unfortunately, we are unable to ship aerosol products outside the UK.
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican
Belgium, France, Germany, Luxembourg, Monaco, Netherlands
Albania, Bosnia and Herzegovina, Iceland, Liechtenstein, Macedonia, Montenegro, Norway, Switzerland
Cyprus, Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
INTERNATIONAL DELIVERY
We offer affordable international 3-5 working day delivery to a wide range of countries. Delivery prices are based on parcel weight, please enquire if you need more information. Unfortunately, we are unable to ship aerosol products outside the UK.
North America, South Africa, Belarus, Ukraine, Canada, Mexico
Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Nepal, Oman, Philippines, Qatar, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam, New Zealand
Israel, Faroe Islands, Gibraltar, North Serbia, Turkey, Greenland
Brunei, Jordan, Saudi Arabia, Solomon Islands
For delivery to Russia please contact us at [email protected] for a quote.
TRACKING ORDERS
To track your order, please contact DPD customer services on 0121 275 0500 and quote your delivery postcode and first line of your address. You can also track your order online at www.dpd.co.uk and enter your reference number that you received through email or text.
If you have provided us with a mobile number, you will also receive a text alert giving you a one-hour time slot for your delivery, so you don’t have to wait in all day.
TIMING OF ORDERS
We process orders in our warehouse from 9am to 3pm Monday to Friday. Therefore, if your order is placed on a Friday after 3pm, Saturday, Sunday or on a bank holiday, please expect a small delay. Local weather conditions can also affect delivery time.
BLACK FRIDAY WEEKEND
Due to the high volume of orders during Black Friday Weekend, please allow up to 3 working days for delivery.
CHRISTMAS & NEW YEAR DELIVERY
Please check later in the year for our Christmas opening times, orders and deliveries.
NEED MORE INFORMATION ON DELIVERY?
For more information on our delivery service, don’t hesitate to call us on 0333 600 1200 or email [email protected].
Our head office opening hours are Monday to Thursday 9am-5:30pm, Friday 9am-4:30pm.
