Delivery and Returns

At Home Products

Our At Home range UK mainland* product delivery costs are free for all orders over £25.00 and £1.99 for orders less than £25. Your order will be posted to you via Royal Mail with an expected 2-3 day delivery time.

Professional Products

At Sienna X, we are proud to offer our professional customers next working day delivery. If you have provided us with a mobile number, you will also receive a text alert giving you a one-hour time slot for your delivery, so that you don’t have to wait in all day!

Professional orders over £25 (ex VAT) qualify for FREE Next Working Day Delivery when ordered before 3pm. Orders under £25 (ex VAT) will be subject to a £3.95 delivery cost.

*Other Delivery Options

Please note that to arrange additional delivery options, call us on 0800 131 3151 or message us here.

  • Saturday delivery can be arranged for an additional £18
  • Delivery before 10am can be arranged for an additional £20
  • Delivery before 1pm can be arranged for an additional £10
  • Isle of Wight Next Day Delivery (Parcels up to 25kgs) £17.50

Exceptions

Due to certain geographical limitations, the following postcodes are part of our TWO DAY delivery service.

Affected Postcodes

AB 30-38, 41-56 (Aberdeen & Northern Highlands)

EI – All of Eire (Republic of Ireland)

FK 17-21 (Northern Highlands)

G 83 (Glasgow)

GY 9 (Guernsey)

HS 1-9 (Northern Highlands & Oban)

IM – All of Isle of Man

IV – All of Inverness

KA 27-28 (Arran & Oban)

KW 0-199 (Northern Highlands, Orkney & Shetland)

PA 20-99 (Oban)

PH 15-99 (Northern Highlands & Oban)

TR 21-25 (Offshore Cornwall)

ZE – All of Orkney & Shetland

Scottish Highlands, Isle of Man & N, Ireland, S.Ireland and Worldwide: Please enquire for delivery times and costs.

For more information on our delivery service, don’t hesitate to call us on 0800 131 3151 or message us here.

International Delivery

Please call us on 0044 1905 727070 for a specific delivery quote.

Returns

We’re sure you will love your Sienna X products, but if for any reason you’re not completely satisfied, please get in touch so that we can help you.

Our returns policy is as follows:

  1. A request must be made to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days of receipt of goods.
  2. If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered (for example the addition of personalised logos), unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.
  3. Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.
  4. Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

Your statutory rights are not affected by our returns policy.

If you would like to find out more please contact our Customer Services team on 0800 131 3151.