Delivery and Returns

Want to talk to us?

Our Head Office and Phonelines will be closed between 21st-29th December, however there are still ways you can get in touch with us.

  • LiveChat will be available on our website, however our response time could be up to 48 hours
  • Facebook Messenger will be available, however our response time could be between 24-48 hours
  • Pop us an email on contactcentre@sienna-x.co.uk

Waiting to track your order?

To track your order, please contact DPD customer services on 0121 275 0500 and quote your delivery postcode and first line of your address.

Last minutes and looking for stock?

Some of our exclusive distribution partners have stores which are open during the Christmas period should you need stock. We recommend heading to the Salon Services or Capital website –  each have a ‘Find Your Store’ facility.

Have a question on your machine or equipment?

Head over to our YouTube for some handy little videos for quick fixes , or even pop a question onto our therapists closed Facebook Group

Wanting to shop but not in a rush?

Our web shop is still open for you to browse, all orders placed will be processed asap and your order delivery date is reflective above.

Additional Standard Delivery Messages


Retail customers

UK mainland* product delivery costs are free for all retail orders over £25.00 and £1.99 for orders less than £25. Your order will be posted to you via Royal Mail with an expected 2-3 day delivery time.


Professional customers

At Sienna X, we are proud to offer our professional customers next working day delivery. If you have provided us with a mobile number, you will also receive a text alert giving you a one-hour time slot for your delivery, so that you don’t have to wait in all day!

Professional orders over £25 (ex VAT) qualify for FREE Next Working Day Delivery when ordered before 3pm. Orders under £25 (ex VAT) will be subject to a £3.95 delivery cost (Please note revised information above)

Saturday delivery can be arranged for an additional £18
Delivery before 10am can be arranged for an additional £20
Delivery before 1pm can be arranged for an additional £10
Isle of Wight Next Day Delivery (Parcels up to 25kgs) £17.50

Exceptions

Due to certain geographical limitations, the following postcodes are part of our TWO DAY delivery service. Affected postcodes include:

  • AB 30-38, 41-56 (Aberdeen & Northern Highlands)
  • EI €“ All of Eire (Republic of Ireland)
  • FK 17-21 (Northern Highlands)
  • G 83 (Glasgow)
  • GY 9 (Guernsey)
  • HS 1-9 (Northern Highlands & Oban)
  • IM €“ All of Isle of Man
  • IV €“ All of Inverness
  • KA 27-28 (Arran & Oban)
  • KW 0-199 (Northern Highlands, Orkney & Shetland)
  • PA 20-99 (Oban)
  • PH 15-99 (Northern Highlands & Oban)
  • TR 21-25 (Offshore Cornwall)
  • ZE €“ All of Orkney & Shetland
  • Scottish Highlands, Isle of Man & N, Ireland, S.Ireland and Worldwide: Please enquire for delivery times and costs.

For more information on our delivery service, don’t hesitate to call us on 0800 131 3151 or message us here.


International Delivery

Sienna X offer affordable shipping to a number of countries including Australia, the USA, Canada and New Zealand.

For more information on International Shipping click here


Returns

We are sure you will love your Sienna X products, but if for any reason you are not completely satisfied, please get in touch so that we can help you.

Our returns policy is as follows: A request must be made to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days of receipt of goods.

  1. If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered (for example the addition of personalised logos), unworn or unused and sent back to us with its original packaging. Your statutory rights are not affected.
  2. Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.
  3. Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.

Your statutory rights are not affected by our returns policy.

If you would like to find out more please contact our Customer Services team on 0800 131 3151.