The Cleansing Balm
The Cleansing Balm
A luxurious balm that deep cleans, moisturises (and smells divine)
This 3-in-1 luxury balm removes even the most durable waterproof and longwear makeup whilst also removing negative traces left behind from pollution. You'll love the versatility of this 6-natural-oils balm.
Cleanse
A double cleanser starts with an oil to lift sebum, dirt and pollution while nourishing the skin. When water is added the Balm becomes milky and creamy, encapsulating all dirt for effective removal.
Remove Make-up
Removes stubborn longwear make-up and even waterproof mascara in this process.
Mask
Can be used as a 10 minute mask to nourish and hydrate the skin - great for skin of all ages.
The magic ingredients:
- Rose Geranium Essential Oil its delicious, natural scent relaxes, calms and relieves stress, while the oil itself helps to improve the skin’s ability to heal itself
- Inca Inchi Oil hydrates and repairs the skin deep down - helping to maintain youthfulness and elasticity
- Meadowfoam Seed Oil helps skin to form a barrier to lock in moisture and deliver nutrients deep into your epidermis
- Sweet Almond Oil adds a rich source of skin-replenishing ingredients including triglycerides and several fatty acids
- Grapeseed Oil ensures the cream is easily absorbed into your skin
- Avocado Oil and Shea Butter
This vegan formula is also 97% natural, FREE of Parabens, Artificial Fragrance/Colours, GMO, PEGs, SLS, Petroleum and Mineral Oils
Dermatologically tested, Clinically proven & certified by the Vegan Society!
SKIN TYPE: ALL
USE: Morning and Evening
25 treatments per product
CPT* £0.76
- * Cost per treatment
Take advantage of the Bulk Buy offers!
Buy any 3 or more singular units, receive a 10% discount or Buy any 6 or more singular units, receive a 20% discount*
*Bulk Buy offer does not apply when product is on sale
Shortlisted in The Beauty Awards London 2019
HOW TO VIDEO >
How to apply
How to apply
Ingredients
Ingredients
Delivery
Delivery
- Get your products next working day with DPD or Royal Mail
- All orders are tracked and a 1hour time slot given
- Orders under £60 (ex VAT): £4.95
- Free UK shipping* for orders over £60 (ex VAT)
Shipping to Ireland:
- Orders under £95 (ex VAT): £11.99
- Free UK shipping* for orders over £95 (ex VAT)
The Serious Stuff:
- All orders are processed and packed Monday through Friday, excluding Bank Holidays.
- All orders are processed and despatched the same day when placed before 3 pm; however, if your order has been placed after this time, it will leave Sienna X HQ the following working day.
- All UK based orders ship with DPD or Royal Mail.
- For more information, please see our Delivery Information.
In the unlikely event, you need to return or exchange something, please find our Returns, Exchanges and Refunds Policy here.
Returns
Returns
- Delivery/postage charges will NOT be refunded.
- A request must be made in writing to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days from receipt of your order.
- ALL returns must have arrived back to Sienna X goods in department within 21 days of original purchase.
- If you wish to return unwanted goods, please ensure that any product you have bought is in original condition and unaltered (for example, the addition of personalised logos), unworn/unused and sent back to us within the original packaging.
- Refunds will be subject to the purchase price.
- Your statutory rights are not affected by our returns policy.
Please find more details here Returns, Exchanges and Refunds Policy here.
Please find more details here Returns, Exchanges and Refunds Policy here.
Discover more in our FAQ
DELIVERY INFORMATION
DELIVERY INFORMATION
Delivery Information
We aim to dispatch orders as quickly as possible from our UK warehouse.
Please read the information below carefully so you know when to expect your order and which delivery charges may apply.
UK Delivery
Professional/trade orders within the UK are shipped using a next working day delivery service with either Royal Mail or DPD.
Your courier will be selected automatically at checkout and may vary.
UK Delivery Charges
|
Location |
Order Value / Weight |
Delivery Charge |
|---|---|---|
|
United Kingdom |
Orders over £60 ex vat |
Free |
|
United Kingdom |
Orders under £60 ex vat |
£4.95 |
|
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man |
Orders over £60 ex vat |
Free |
|
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man |
0–10kg orders under £60 ex vat |
£4.95 |
|
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man |
10kg+ orders under £60 ex vat |
£14.99 |
Order Cut-Off Times
Orders placed before 3pm Monday to Friday will be dispatched from our warehouse the same working day.
Orders placed after 3pm, or on a weekend or bank holiday, will be dispatched the next working day.
Although UK orders are shipped using a next working day delivery service, your delivery time depends on when your order leaves our warehouse.
As a guide:
|
Order Time |
Expected Dispatch |
Expected Delivery |
|---|---|---|
|
Before 3pm Monday–Friday |
Same working day |
Next working day |
|
After 3pm Monday–Friday |
Next working day |
Following working day |
|
Weekend or bank holiday |
Next working day |
Following working day |
Sienna X working days are Monday to Friday, excluding UK bank holidays.
Offshore UK Delivery
Some UK locations may require a 2 working day delivery service due to courier restrictions and geographical limitations.
This includes, but may not be limited to:
- Northern Ireland
- Channel Islands
- Isle of Man
- Scottish Highlands and Islands
- Isle of Wight
- Isles of Scilly and other offshore UK locations
Republic of Ireland Delivery
Republic of Ireland orders are shipped on a 2 working day delivery service.
Delivery charge: £19.99
Republic of Ireland orders are shipped on a DAP basis, meaning you are responsible for any import duties, taxes, customs charges, or courier handling fees that may be payable before delivery.
International Delivery
We offer international delivery using DHL Express Worldwide.
Delivery prices are calculated at checkout based on your delivery destination and order details.
International orders placed before 1pm Monday to Friday will usually be dispatched the same working day where possible. Orders placed after 1pm, or on weekends or bank holidays, will be dispatched the next working day.
International delivery times vary by destination and will be shown at checkout where available.
Please note that international delivery prices calculated at checkout may be subject to change. If the shipping cost has been calculated incorrectly, we will contact you before dispatch. In some cases, we may need to request an additional payment or send the order using an alternative economy service.
International orders are shipped on a DAP basis, meaning you are responsible for any import duties, taxes, customs charges, or courier handling fees due on arrival.
Timed & Special Delivery Options
Timed and special delivery options may be available upon request, including Saturday delivery or timed next working day services.
These services are subject to availability and additional charges.
Please contact our Customer Service Team before placing your order if you require a specific delivery service.
Call: 0333 600 1200
Email: contactcentre@sienna-x.co.uk
Opening hours:
Monday to Thursday: 9am–5:30pm
Friday: 9am–4:30pm
Tracking Your Order
Once your order has been dispatched, you will receive tracking details by email and/or SMS.
Depending on the courier, your tracking may include:
- A live tracking link
- Delivery updates
- A delivery time window
- Proof of delivery, including photo or GPS location where available
Please use your tracking link for the most up-to-date delivery information.
Delivery Issues
Once your order has left our warehouse, it will be handled by Royal Mail, DPD, DHL or another courier depending on the delivery service.
If your tracking shows your parcel has been delivered but you cannot locate it, please check:
- The delivery photo or proof of delivery
- Your safe place
- With neighbours or reception
- The delivery address entered at checkout
If you still cannot locate your parcel, please contact our Customer Service Team and we will advise on the next steps.
Please ensure your delivery address and contact details are correct at checkout, as incorrect details may cause delays or failed deliveries.
returns, exchanges and refunds
returns, exchanges and refunds
Our returns policy is as follows:
- Delivery/postage charges will NOT be refunded.
- A request must be made in writing to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days from receipt of your order.
- ALL returns must have arrived back to Sienna X goods in department within 21 days of original purchase.
- If you wish to return unwanted goods, please ensure that any product you have bought is in original condition and unaltered (for example, the addition of personalised logos), unworn/unused and sent back to us within the original packaging.
- Refunds will be subject to the purchase price.
- Your statutory rights are not affected by our returns policy.
How to return items
If you would like to return your item, please call our customer service team on 01905 727070 and quote your delivery postcode to arrange a return.
We are NOT able to accept unscheduled returns, please speak with our customer service team before returning any items.
Please take care when returning your product.
Ensure all items are suitably packaged and protected for transit to avoid damage or leakage.
The warehouse are not able to accept unsuitably packaged items that have subsequently been damaged in transit.
You are required to enclose your:
- Full name
- Order number
Returns Address
FAO Sienna X
For your own protection, please obtain a proof of postage from the carrier, as we do not accept responsibility for lost parcels.
We reserve the right to refuse your return or charge a final fee for damaged or altered products that are not in a resalable condition.
How to Exchange Items
We can offer exchanges within 14 days of receiving your order. Please get in touch with us on 01905 727070 so that we can help you with this process.
Processing Returns + Refunds
For UK orders, please allow up to 10 working days for a refund to be processed.
For orders OUTSIDE of the UK, please allow up to 21 working days for a refund to be processed.
Need more information on Returns, Refunds + Exchanges?
For more information on your return, exchange, and refund, do not hesitate to call us on 00 44 (0) 1905 727070.
Our head office opening hours are Monday to Thursday 9 am-5:00 pm, Friday 9 am-4:00 pm.