Delivery Information

We aim to dispatch orders as quickly as possible from our UK warehouse.

Please read the information below carefully so you know when to expect your order and which delivery charges may apply.

UK Delivery

Professional/trade orders within the UK are shipped using a next working day delivery service with either Royal Mail or DPD.

Your courier will be selected automatically at checkout and may vary.

UK Delivery Charges

Location	Order Value / Weight	Delivery Charge
United Kingdom	Orders over £60 ex vat	Free
United Kingdom	Orders under £60 ex vat	£4.95
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man	Orders over £60 ex vat	Free
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man	0–10kg orders under £60 ex vat	£4.95
Offshore UK, including Northern Ireland, Channel Islands & Isle of Man	10kg+ orders under £60 ex vat	£14.99

Order Cut-Off Times

Orders placed before 3pm Monday to Friday will be dispatched from our warehouse the same working day.

Orders placed after 3pm, or on a weekend or bank holiday, will be dispatched the next working day.

Although UK orders are shipped using a next working day delivery service, your delivery time depends on when your order leaves our warehouse.

As a guide:

Order Time	Expected Dispatch	Expected Delivery
Before 3pm Monday–Friday	Same working day	Next working day
After 3pm Monday–Friday	Next working day	Following working day
Weekend or bank holiday	Next working day	Following working day

 

Sienna X working days are Monday to Friday, excluding UK bank holidays.

Offshore UK Delivery

Some UK locations may require a 2 working day delivery service due to courier restrictions and geographical limitations.

This includes, but may not be limited to:

• Northern Ireland
• Channel Islands
• Isle of Man
• Scottish Highlands and Islands
• Isle of Wight
• Isles of Scilly and other offshore UK locations

Republic of Ireland Delivery

Republic of Ireland orders are shipped on a 2 working day delivery service.

Delivery charge: £19.99

Republic of Ireland orders are shipped on a DAP basis, meaning you are responsible for any import duties, taxes, customs charges, or courier handling fees that may be payable before delivery.

International Delivery

We offer international delivery using DHL Express Worldwide.

Delivery prices are calculated at checkout based on your delivery destination and order details.

International orders placed before 1pm Monday to Friday will usually be dispatched the same working day where possible. Orders placed after 1pm, or on weekends or bank holidays, will be dispatched the next working day.

International delivery times vary by destination and will be shown at checkout where available.

Please note that international delivery prices calculated at checkout may be subject to change. If the shipping cost has been calculated incorrectly, we will contact you before dispatch. In some cases, we may need to request an additional payment or send the order using an alternative economy service.

International orders are shipped on a DAP basis, meaning you are responsible for any import duties, taxes, customs charges, or courier handling fees due on arrival.

Timed & Special Delivery Options

Timed and special delivery options may be available upon request, including Saturday delivery or timed next working day services.

These services are subject to availability and additional charges.

Please contact our Customer Service Team before placing your order if you require a specific delivery service.

Call: 0333 600 1200
Email: contactcentre@sienna-x.co.uk

Opening hours:
Monday to Thursday: 9am–5:30pm
Friday: 9am–4:30pm

Tracking Your Order

Once your order has been dispatched, you will receive tracking details by email and/or SMS.

Depending on the courier, your tracking may include:

• A live tracking link
• Delivery updates
• A delivery time window
• Proof of delivery, including photo or GPS location where available

Please use your tracking link for the most up-to-date delivery information.

Delivery Issues

Once your order has left our warehouse, it will be handled by Royal Mail, DPD, DHL or another courier depending on the delivery service.

If your tracking shows your parcel has been delivered but you cannot locate it, please check:

• The delivery photo or proof of delivery
• Your safe place
• With neighbours or reception
• The delivery address entered at checkout

If you still cannot locate your parcel, please contact our Customer Service Team and we will advise on the next steps.

Please ensure your delivery address and contact details are correct at checkout, as incorrect details may cause delays or failed deliveries.

Our returns policy is as follows:

• Delivery/postage charges will NOT be refunded.
• A request must be made in writing to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days from receipt of your order.
• ALL returns must have arrived back to Sienna X goods in department within 21 days of original purchase.
• If you wish to return unwanted goods, please ensure that any product you have bought is in original condition and unaltered (for example, the addition of personalised logos), unworn/unused and sent back to us within the original packaging.
• Refunds will be subject to the purchase price.
• Your statutory rights are not affected by our returns policy.

---

How to return items

If you would like to return your item, please call our customer service team on 01905 727070 and quote your delivery postcode to arrange a return.

We are NOT able to accept unscheduled returns, please speak with our customer service team before returning any items.

Please take care when returning your product.

Ensure all items are suitably packaged and protected for transit to avoid damage or leakage.

The warehouse are not able to accept unsuitably packaged items that have subsequently been damaged in transit.

You are required to enclose your:

• Full name
• Order number

---

Returns Address

FAO Sienna X

For your own protection, please obtain a proof of postage from the carrier, as we do not accept responsibility for lost parcels.

We reserve the right to refuse your return or charge a final fee for damaged or altered products that are not in a resalable condition.

---

How to Exchange Items

We can offer exchanges within 14 days of receiving your order. Please get in touch with us on 01905 727070 so that we can help you with this process.

---

Processing Returns + Refunds

For UK orders, please allow up to 10 working days for a refund to be processed.

For orders OUTSIDE of the UK, please allow up to 21 working days for a refund to be processed.

---

Need more information on Returns, Refunds + Exchanges?

For more information on your return, exchange, and refund, do not hesitate to call us on 00 44 (0) 1905 727070.

Our head office opening hours are Monday to Thursday 9 am-5:00 pm, Friday 9 am-4:00 pm.