Sienna X Wax Money Back Guarantee Terms & Conditions


  1. This offer is open to the UK, Channel Islands (CI), Isle of Man (IoM) and Republic of Ireland (ROI) residents aged 18 and over, except for Current Sienna X Wax users and employees of Sienna X.
  2. By participating in this offer, applicants will be deemed to have accepted and be bound by these terms and conditions. The Promoter reserves the right in its absolute discretion to refuse claims that do not comply with these terms and conditions.
  3. Only one claim per person. No bulk or third-party claims will be accepted.
  4. This is a part online, part over the phone offer. Internet access required.
  5. This product is for professional use only and must be used in conjunction with the directions recommended by Sienna X.


  1. In order to claim:
  2. a) Buy one promotional product per person of Sienna X Hot Wax (800g) or Warm Wax 450g (between 16/04/2018 and 30/09/2019.
  3. b) A request must be made to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days of receipt of goods.
  • Contact our Customer Services team on 0800 131 3151 to make a claim.
  1. c) Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.
  2. d) Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
  • e) The original receipt must clearly show the product purchased and date of purchase.  Photocopied receipts will not be accepted. Receipts will not be returned.
  • h) Please ensure you submit your claim with sufficient value of postage. A claim submitted without sufficient value of postage will not be accepted.
  • i) Claims for money back must be received by no later than 30/09/2019.
  • k) Claims must include video evidence of product fault.
  •  Claims (a) correctly submitted and (b) received by 30/09/2019 will receive a refund of the price of the product purchased. If you purchased the product at a promotional price, you will receive a refund at that same promotional price.  If you purchased the product on a multi buy offer, you will receive a refund for the price of one product under that same offer (if 2 for £20, we refund £10).
  • Refunds will be paid via credit to use at Sienna X.
  • Please allow 28 days for the processing of your Sienna X credit.
  • The Promoter will not accept any responsibility for lost, late, ineligible or incomplete claims. Proof of posting will not be accepted as proof of receipt. Incomplete or illegible claims will not be processed.
  • The Promoter reserves the right to terminate, amend or extend this offer.
  • The Promoter does not warrant that any use or access to its website will be uninterrupted by error or virus free, nor shall it have any liability for damage that could be caused by hostile software.
  • The Promoter does not accept liability for any losses or claims arising out of this offer except in cases of personal injury or death resulting from its own negligence.
  • For enquiries regarding this offer please contact the Sienna X Customer Services team on 0800 131 3151.
  • The Promoter’s decision is final, and no subsequent correspondence will be entered into.
  • This promotion is governed by English law and the exclusive jurisdiction of the English and Welsh Courts.
  • PROMOTER: Sienna X, Sherriff Street, Worcester, Worcestershire, WR4 9AB

Please do not send claims to this address.