Never Miss An Appointment Again!

How many times have you missed out on possible new business?

How often do you NOT return missed calls, thinking they may be cold calls?

How do you ensure your missed calls become business?

We hear from clients a lot that they have called so many beauty businesses to book a treatment and they either have left a message, or hung up because it’s a message (or no message even) and are often very surprised that they have not even been called back!

“Not me” you may be saying, but we get it, life is busy (well okay maybe a little busier pre-COVID 19) but right now its very important that we get every piece of work there is right now.

How do you convert your calls into business?

Especially if you are always in treatments!

“Please leave a message

One of our absolute top pieces of advice for a growing business is to always have an answering message! It’s super simple to set up, and your phone will help you.

Write out your message, make it friendly, give them options to know where to go-to book if you have them, but offer definitely offer the option to leave a message.

Ask them to leave a name and number, and you will get back to them within 24hrs, and please do – here are a few examples to help you.

“Hello! It’s Jane from Sienna X. We’re undertaking treatments at the moment, however, we would love to get you booked in!

Please leave your name and number after the tone and a member of the team will get back to you as soon as possible!”

“Hello, it’s Jane from Sienna X. We’re sorry that we can’t come to the phone right now, however, if you would like to treat yourself to an appointment please do leave a message with your name and number after the tone.

Alternatively, please head online to our website at www.sienna-x.co.uk and take advantage of our online booking system.”

Online booking system

Okay, if you haven’t got one already, you probably thinking “eek this sounds expensive”, however, there are few options on offer!

There are various options from

Schedulista

Setmore

Fresha

Shore

If you find any other programs we’d love to know about them!

These online systems are amazing for busy businesses for super-easy booking, scheduling (and sometimes rescheduling) and data analysis at the end of each month, as well as acting as a second salesperson for you!

Some of them can even take a deposit for you to help ensure that your client has an incentive to show up, rather than miss out on your valuable time with no explanation.

Professional answering service

Nothing beats a personal greeting, and it can be quite an easy setup. 

There are numerous answering services nationwide and locally. 

Depending on how many calls you have, there are usually ways to pay by the call or agree on a retainer fee. Alternatively, do you have a family or friend member that is around most of the day who can answer your calls for you? They could even book people in for you!

Remember to give them a list of treatments and times needed, agree on a cost per call or even number of booked treatments in return, and they’ll be ready to go!

There may be a little training needed, but with the right written process, it will be simple enough to set up, and as your business grows, you have the training information to pass on.

We’d love to know how you’re getting on as your business continues to grow.

Why not take advantage of our amazing Professional offers across our collections too? Perfect for ensuring that you can always perform your favourite treatments. Take a look for yourself here!

For more advice and guidance, be sure to follow us on social media via our Instagram & Facebook pages.