FAQs

If you have any questions about sunless tanning or Sienna X products, please take a look at our FAQs below which may help.

If you would to speak to a member of our team please email us on info@sienna-x.co.uk or call us on 0800 131 3151.

All sunless tanning products contain an active ingredient called Dihydroxyacetone (commonly known as DHA), a colourless sugar that interacts directly with the proteins in the outer layer of your skin, to produce a gorgeous golden brown colour.

DHA takes up to 10 hours to fully develop, which is why we recommend waiting 8-10 hours before washing off your tan.

Spray tanning and fake tanning are MUCH safer than revealing your skin to the sun’s harmful UVA and UVB rays. Remember, with a sunless tan there is no risk of sunburn, peeling, sunstroke or, more importantly, long-term skin diseases and problems.

DHA has been listed with the FDA (Food and Drug Administration) since the 1970’s and has been rigorously tested and deemed completely safe for use within tanning products.

Fake tanning has evolved endlessly since it first emerged on the market. Our products have been developed using modern, specialist technology that seeks to eliminate these issues.

Following our pre and post-tanning guides will help ensure that you’ll be left with a natural sun-kissed look and long lasting results.

This depends on your natural skin tone and how you would tan in the sun, however our At Home tanning products are suitable for all skin types.

If you’d like a darker sunless tan, apply a second application of your Sienna X tan 24 hours after the first application.

Your tan will last between 5 and 7 days depending on your daily skincare regime and lifestyle. A sunless tan, just like a natural tan from the sun, fades as your skin sheds its dead cells. The more you look after your tan, the longer it will last and the better the fade-off will be.

Our gorgeous, award-winning Gradual Glowing Self Tan is a DHA rich moisturiser, which will help maximise the longevity of your tan by adding moisture and adding extra colour. For more information on prolonging your tan, click here.

Yes, but remember that a sunless tan is a great alternative to using sunbeds or sunbathing.

If you choose to tan in the sun or on sunbeds, we recommend using SPF30 or higher to protect your skin from harmful UV rays.

Absolutely, pregnant ladies can use tanning products, but we always recommend avoiding the use of fake tan during the first trimester of pregnancy. This is only because the first trimester is such a crucial time for the development of the child that we wouldn’t want to introduce any new products at all to the skin.

Sienna X is a brand that is well-recognised and highly commended within the beauty industry. We are the proud recipients of 8 Guild Awards of Excellence, for Best Tanning Supplier, Best Customer Service and Best Use of Social Media.

As well as being recognised in the industry, we are also loved and trusted by the consumer – your clients!. We work closely with the national press and beauty editors love our products, which is why we’re always gracing their pages. This generates brand recognition, directing more custom to you. We also attend lots of high-profile events to ensure that we are always on the radar of key social influencers.

At Home customers can order online and the order will be sent by Royal Mail, taking around 3 days to arrive.

We offer a fantastic next-day delivery service for professional customers if you order before 3pm. We work closely with DPD to make the process as convenient as possible for you, so you’ll receive a text message the night before to confirm your delivery and another one in the morning to give you a time slot – no more waiting in for deliveries!

If you need your solution that day, we’ve handpicked a selection of approved wholesalers to work with – so there may be somewhere close by where you can buy your solution. Give us a call on 0800 131 3151 and we’ll let you know your closest store.

We work hard to ensure that all of our products are of the best possible quality, sourced with ethically sourced ingredients.

Our products are designed to give a natural looking tan with no tell-tale ‘biscuit’ smell due to our blend of luxury ingredients and fragrances. Our Level 1 training course will help you to ensure that your clients leave with a flawless tan and will rebook time and time again.

If you’re a professional customer and you’d like to try our products before committing to a larger purchase, please call the team on 0800 131 3151, they’ll be happy to send you out a no obligation sample pack for you to try.

Absolutely! At Sienna X we see your success as our success, so we want to do everything that we can to help you build and sustain a profitable business. Our packages are designed so that everything you get is useful, we don’t bulk out our kits with ‘filler’ items and we constantly review the content based on what our therapists are actually buying.

A tanning treatment can cost you as little as £3 to perform and most Sienna X therapists market their treatments between £18-£35 dependant on their location. So with Sienna X you will be in profit before you know it, depending on the time you can commit. It will take just weeks for you to start making money, where it takes most businesses years.

At Sienna X, we’re really proud to be a family run business rather than a corporate organisation and when you join us, you become part of our family. We support our therapists by showcasing their achievements and constantly point customers to you through our therapist locator, live chat agents, national magazine campaigns and print features.

We pride ourselves in offering round-the-clock support to our professionals through a variety of channels, such as telephone, live-chat, social media and email. We also have a fantastic suite of resources which you can take advantage of once you’ve completed your training, offering ready made social media posts, how-to guides and technical help.

We truly are here to help you, there are no ‘silly questions’ or ‘big asks’ – get in touch with us and we’ll do all we can to help.