FAQs

If you have any questions about sunless tanning or Sienna X products, please take a look at our FAQs below which may help.

If you would to speak to a member of our team please email us on info@sienna-x.co.uk or call us on 0800 131 3151.

Professional FAQs

How do I create a professional account?

To set-up a professional account; simply follow this link http://sienna-x.co.uk/page/login and fill in your details You’ll need to select Professional as your account type. You will receive an e-mail once your account has been approved by our team and you’ll then be able to take advantage of the trade prices online.

As a Sienna X Professional will I get any additional support?

At Sienna X, we’re really proud to be a family run business rather than a corporate organisation and when you join us, you become part of our family. We support our therapists by showcasing their achievements and constantly point customers to you through our therapist locator, live chat agents, national magazine campaigns and print features.

We pride ourselves in offering round-the-clock support to our professionals through a variety of channels, such as telephone, live-chat, social media and email. We also have a fantastic suite of resources which you can take advantage of once you’ve completed your training, offering ready made social media posts, how-to guides and technical help.

We truly are here to help you, there are no “silly questions” or “big ask” get in touch with us and we’ll do all we can to help

Which is the best tanning solution for my client's complexion?

Our solutions range from 6% (the lightest) to 16% (the darkest).

To find the perfect shade for your clients why not use our PRO TAN FINDER TOOL >

How do I book the course included in my Professional Kit Package?

To book the free training course included within your Professional Kit Package simply call us on 0333 600 1200 and we’ll book you into a course at a location and time convenient to you.

Do you have any images I can share on social media?

We have a wide selection of social media and other images available in our Business Centre.

The Business Centre is available to all Sienna X professionals.

To set-up a professional account; simply follow this link http://sienna-x.co.uk/page/login and fill in your details You’ll need to select Professional as your account type. You will receive an e-mail once your account has been approved by our team and you’ll then be able to take advantage of the trade prices online.

Do you ship professional products abroad?

You can place an international order by ringing our customer support team on 044 333 600 1200. Or alternatively why not consult our International Distributors to find a stockist in your country.

We don’t process international shipments for professionals through our website.

Why can't I see trade prices?

To see trade prices you will need to set-up a professional account.

To set-up a professional account; simply follow this link http://sienna-x.co.uk/page/login and fill in your details

You’ll need to select Professional as your account type.

You will receive an e-mail once your account has been approved by our team and you’ll then be able to take advantage of the trade prices online.

Do you provide samples?

Yes, we provide 100ml tanning samples for £3.

To place an order simply call our customer services team on 0333 600 1200.

Consumer FAQs

What is sunless (spray) tanning? And how does it work?

All sunless tanning products contain an active ingredient called Dihydroxyacetone (commonly known as DHA), a colourless sugar that interacts directly with the proteins in the outer layer of your skin, to produce a gorgeous golden brown colour.

DHA takes up to 10 hours to fully develop, which is why we recommend waiting 8-10 hours before washing off your tan.

Is spray tanning safe?

Spray tanning and fake tanning are MUCH safer than revealing your skin to the sun’s harmful UVA and UVB rays. Remember, with a sunless tan there is no risk of sunburn, peeling, sunstroke or, more importantly, long-term skin diseases and problems.

DHA has been listed with the FDA (Food and Drug Administration) since the 1970s and has been rigorously tested and deemed completely safe for use within tanning products.

Is a Sienna X spray tan suitable for my sensitive skin?

Our spray tan solution has been designed specifically for sensitive skin and contains no alcohol, parabens, or preservatives.

For further information click here >

If I use fake tan will it streak me or turn me orange?

Fake tanning has evolved endlessly since it first emerged on the market. Our products have been developed using modern, specialist technology that seeks to eliminate these issues.

Following our pre and post-tanning guides will help ensure that you’ll be left with a natural sun-kissed look and long lasting results.

How dark will the final colour be?

This depends on your natural skin tone and how you would tan in the sun, however our At Home tanning products are suitable for all skin types.

If you’d like a darker sunless tan, apply a second application of your Sienna X tan 24 hours after the first application.

How long will the tan last?

Your tan will last between 5 and 7 days depending on your daily skincare regime and lifestyle. A sunless tan, just like a natural tan from the sun, fades as your skin sheds its dead cells. The more you look after your tan, the longer it will last and the better the fade-off will be.

Our gorgeous, award-winning Gradual Glowing Self Tan is a DHA rich moisturiser, which will help maximise the longevity of your tan by adding moisture and adding extra colour. For more information on prolonging your tan, click here.

I'm pregnant can I still use Sienna X products?

Absolutely, pregnant ladies can use tanning products, but we always recommend avoiding the use of fake tan during the first trimester of pregnancy. This is only because the first trimester is such a crucial time for the development of the child that we wouldn’t want to introduce any new products at all to the skin.

Is it easy to get hold of stock?

At Home customers can order online and the order will be sent by Royal Mail, taking around 3 days to arrive.

We offer a fantastic next-day delivery service for professional customers if you order before 3pm. We work closely with DPD to make the process as convenient as possible for you, so you’ll receive a text message the night before to confirm your delivery and another one in the morning to give you a time slot – no more waiting in for deliveries!

If you need your solution that day, we’ve handpicked a selection of approved wholesalers to work with – so there may be somewhere close by where you can buy your solution. Give us a call on 0800 131 3151 and we’ll let you know your closest store.